Refund policy

INFORMATION
on exercising the right to withdraw from the contract
(applicable to consumers and natural persons entering into a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for them)

A consumer means a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity, as well as a natural person entering into a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for them.

If you are a person referred to in paragraph 1 above and have concluded a distance or off-premises contract, you may withdraw from it within 14 days without giving any reason and without incurring any costs.

You may exercise your right of withdrawal electronically using the “Request a return” or “Cancel order” function available through your customer account.

After submitting the form, you will receive confirmation of your request at the email address provided.

You may also give notice of withdrawal:

  1. electronically by email to: contact@medivon.eu;

  2. in writing to the Seller’s address: ARMARE S.A., ul. Grzybowska 87, 00-844 Warsaw, Poland.

The withdrawal period begins:

  1. in the case of a contract under which we provide you with goods and are obliged to transfer ownership thereof – on the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods; in the case of a contract covering multiple goods delivered separately, in batches or in parts – on the day on which you take physical possession of the final item, batch or part; and in the case of a contract for the regular delivery of goods for a specified period – on the day on which you take physical possession of the first item;

  2. in the case of all other contracts – on the date on which the contract is concluded.

To meet the withdrawal deadline, it is sufficient for you to send your statement before the withdrawal period expires.

You may withdraw from the contract by submitting a statement of withdrawal. The statement may be submitted using the model form attached to this information.

If you withdraw from the contract, the contract shall be deemed not to have been concluded. If you submit your statement of withdrawal before your offer has been accepted, the offer shall cease to be binding.

Without undue delay and no later than 14 days from the date on which we receive your statement of withdrawal, we will reimburse all payments received from you, including the cost of delivering the goods.

We will make the reimbursement using the same means of payment that you used, unless you expressly agree to another method of reimbursement that does not involve any costs for you.

Unless we have offered to collect the goods from you, we may withhold reimbursement until we have received the goods back or until you provide us with proof that you have sent them back, whichever occurs first. The return address is: RG MEDIA Sp. z o.o., ul. Kolejowa 132, 28-500 Kazimierza Wielka.

If you have chosen a method of delivery other than the least expensive standard delivery method offered by us, we are not obliged to reimburse you for any additional costs incurred as a result.

You must return the goods to us or hand them over to a person authorised by us to collect them without undue delay and no later than 14 days from the date on which you withdrew from the contract, unless we have offered to collect the goods ourselves. The deadline is met if you send the goods back before the 14-day period expires.

You will bear only the direct cost of returning the goods. If the contract was concluded off-premises and the goods were delivered to the place where you resided at the time the contract was concluded, we are obliged to collect the goods at our own expense if, due to their nature, they cannot normally be returned by post.

You are liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish their nature, characteristics and functioning, unless you were not informed of your right of withdrawal in accordance with the requirements concerning the method and deadline for exercising that right and the model withdrawal form.

When you withdraw from a distance or off-premises contract, any ancillary contracts concluded by you in connection with that contract shall also terminate if the services under those contracts are provided by us or by a third party under an agreement with us. You will not incur any costs in connection with the termination of such contracts. If an ancillary contract was concluded with a third party, we will inform that party of your withdrawal from the contract.

The right of withdrawal from an off-premises or distance contract does not apply to the following contracts:

  1. contracts for the provision of services, where we have fully performed the service with your express consent, provided that you were informed before performance began that, once we had fully performed the service, you would lose your right of withdrawal;

  2. contracts where the price or remuneration depends on fluctuations in the financial market over which we have no control and which may occur before the withdrawal period expires;

  3. contracts for the supply of non-prefabricated goods made to your specifications or intended to meet your individual needs;

  4. contracts for the supply of goods that are liable to deteriorate or expire rapidly;

  5. contracts for the supply of goods delivered in sealed packaging which cannot be returned after the packaging has been opened for health protection or hygiene reasons, provided that the packaging was opened after delivery;

  6. contracts for the supply of goods which, due to their nature, become inseparably combined with other items after delivery;

  7. contracts for the supply of alcoholic beverages whose price was agreed when the sales contract was concluded, where delivery may take place only after 30 days and their value depends on market fluctuations over which we have no control;

  8. contracts where you have expressly requested that we visit you for the purpose of carrying out urgent repairs or maintenance; if we provide services in addition to those you requested or supply goods other than replacement parts necessary to perform the repairs or maintenance, you retain the right of withdrawal in respect of those additional services or goods;

  9. contracts for the supply of audio or video recordings or computer software delivered in sealed packaging, where the packaging was opened after delivery;

  10. contracts for the supply of newspapers, periodicals or magazines, except for subscription contracts;

  11. contracts concluded at a public auction;

  12. contracts for the provision of accommodation services other than for residential purposes, the transport of goods, car rental, catering or services related to leisure activities or entertainment, sporting or cultural events, where the contract specifies a particular date or period for the provision of the service;

  13. contracts for the supply of digital content not provided on a tangible medium, for which you are required to pay a price, where we began performance with your express prior consent, provided that you were informed before performance began that, once we had performed the contract, you would lose your right of withdrawal, you acknowledged this, and we provided you with confirmation;

  14. contracts for the provision of services for which you are required to pay a price, where you expressly requested that we visit you for the purpose of carrying out repairs and the service has already been fully performed with your express prior consent.

Model withdrawal form: PDF